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Frequently Asked Questions

[/tatsu_inline_text][tatsu_inline_text max_width= ‘{“d”:”100″}’ wrap_alignment= “center” text_alignment= ‘{“d”:”left”}’ margin= ‘{“d”:”0px 0px 30px 0px”}’ bg_color= “” typography= ‘{“d”:””}’ box_shadow= “0px 0px 0px 0px rgba(0,0,0,0)” padding= ‘{“d”:”0px 0px 0px 0px”}’ border_style= ‘{“d”:”solid”,”l”:”solid”,”t”:”solid”,”m”:”solid”}’ border= ‘{“d”:”0px 0px 0px 0px”}’ border_color= “” border_radius= “0px” hide_in= “” css_id= “” css_classes= “” animate= “1” animation_type= “none” animation_delay= “0” animation_duration= “300” key= “Sy47aatq7”]

We have answers to all your questions, however silly it may sound

[/tatsu_inline_text][/tatsu_column][/tatsu_row][/tatsu_section][tatsu_section bg_color= “” bg_image= “” bg_repeat= “no-repeat” bg_attachment= ‘{“d”:”scroll”}’ bg_position= ‘{“d”:”top left”}’ bg_size= ‘{“d”:”cover”}’ bg_animation= “none” padding= ‘{“d”:”0px 0px 90px 0px”}’ margin= ‘{“d”:”0px 0px 0px 0px”}’ bg_video_mp4_src= “” bg_video_ogg_src= “” bg_video_webm_src= “” overlay_color= “” overlay_blend_mode= “none” section_height_type= “auto” custom_height= ‘{“d”:””}’ vertical_align= “center” top_divider= “none” top_divider_zindex= “9999” bottom_divider_zindex= “9999” bottom_divider= “none” top_divider_height= ‘{“d”:”100″}’ top_divider_position= “above” bottom_divider_height= ‘{“d”:”100″}’ bottom_divider_position= “below” top_divider_color= “#ffffff” bottom_divider_color= “#ffffff” invert_top_divider= “0” invert_bottom_divider= “0” flip_top_divider= “0” flip_bottom_divider= “0” section_id= “” section_class= “” section_title= “” offset_value= “” full_screen_header_scheme= “background–dark” overflow= “” z_index= “0” hide_in= “0” animate= “1” animation_type= “none” animation_delay= “0” animation_duration= “300” border_style= ‘{“d”:”solid”,”l”:”solid”,”t”:”solid”,”m”:”solid”}’ border= ‘{“d”:”0px 0px 0px 0px”}’ border_color= “” border_radius= “” box_shadow= “0px 0px 0px 0px rgba(0,0,0,0)” key= “Skb3b5aY9Q”][tatsu_row full_width= “0” bg_color= “” border_style= ‘{“d”:”solid”,”l”:”solid”,”t”:”solid”,”m”:”solid”}’ border= ‘{“d”:”0px 0px 0px 0px”}’ border_color= “” no_margin_bottom= “0” equal_height_columns= “0” gutter= “medium” column_spacing= “px” fullscreen_cols= “0” swap_cols= “0” padding= ‘{“d”:”0px 0px 0px 0px”}’ margin= ‘{“d”:”0px 0px”}’ row_id= “” row_class= “” box_shadow= “0px 0px 0px 0px rgba(0,0,0,0)” border_radius= “0px” hide_in= “0” animate= “1” animation_type= “none” animation_delay= “0” animation_duration= “300” layout= “1/1” key= “Byen-9atcQ”][tatsu_column bg_color= “” bg_image= “” bg_repeat= “no-repeat” bg_attachment= “scroll” bg_position= ‘{“d”:”top left”}’ bg_size= ‘{“d”:”cover”}’ padding= ‘{“d”:”0px 0px 0px 0px”}’ margin= ‘{“d”:””}’ border_style= ‘{“d”:”solid”,”l”:”solid”,”t”:”solid”,”m”:”solid”}’ border= ‘{“d”:”0px 0px 0px 0px”}’ border_color= “” border_radius= “0px” box_shadow_custom= “0px 0px 0px 0px rgba(0,0,0,0)” bg_video_mp4_src= “” bg_video_ogg_src= “” bg_video_webm_src= “” overlay_color= “” overlay_blend_mode= “none” animate_overlay= “none” link_overlay= “” vertical_align= “none” sticky= “1” offset= ‘{“d”:”0px 0px”}’ column_parallax= “0” column_width= ‘{“d”:100,”l”:100,”t”:100,”m”:100}’ column_mobile_spacing= “0” image_hover_effect= “none” column_hover_effect= “none” hover_box_shadow= “0px 0px 0px 0px rgba(0,0,0,0)” overflow= “” col_id= “” column_class= “” top_divider= “none” top_divider_height= ‘{“d”:{“d”:”100″,”m”:”0″},”m”:”0″}’ top_divider_color= “#ffffff” flip_top_divider= “0” top_divider_zindex= “9999” bottom_divider= “none” bottom_divider_height= ‘{“d”:{“d”:”100″,”m”:”0″},”m”:”0″}’ bottom_divider_color= “#ffffff” flip_bottom_divider= “0” bottom_divider_zindex= “9999” left_divider= “none” left_divider_width= ‘{“d”:{“d”:”50″,”m”:”0″},”m”:”0″}’ left_divider_color= “#ffffff” invert_left_divider= “0” left_divider_zindex= “9999” right_divider= “none” right_divider_width= ‘{“d”:{“d”:”50″,”m”:”0″},”m”:”0″}’ right_divider_color= “#ffffff” invert_right_divider= “0” right_divider_zindex= “9999” z_index= “0” hide_in= “0” animate= “1” animation_type= “none” animation_delay= “0” animation_duration= “300” layout= “1/1” key= “HyO75at9X”][tatsu_inner_row no_margin_bottom= “0” equal_height_columns= “0” gutter= “medium” column_spacing= “px” swap_cols= “0” bg_color= “” border_style= ‘{“d”:”solid”,”l”:”solid”,”t”:”solid”,”m”:”solid”}’ border= ‘{“d”:”0px 0px 0px 0px”}’ border_color= “” border_radius= “0” box_shadow= “0px 0px 0px 0px rgba(0,0,0,0)” margin= ‘{“d”:”0px 0px”}’ padding= ‘{“d”:”0px 0px 0px 0px”}’ row_id= “” row_class= “” hide_in= “0” animate= “1” animation_type= “none” animation_delay= “0” animation_duration= “300” layout= “1/1” key= “Hyxxt2pF5Q”][tatsu_inner_column bg_color= “” bg_image= “” bg_repeat= “no-repeat” bg_attachment= “scroll” bg_position= “top left” bg_size= “cover” padding= ‘{“d”:”0px 0px 0px 0px”}’ margin= ‘{“d”:””}’ border_radius= “0” border_style= ‘{“d”:”solid”,”l”:”solid”,”t”:”solid”,”m”:”solid”}’ border= ‘{“d”:”0px 0px 0px 0px”}’ border_color= “” bg_video_mp4_src= “” bg_video_ogg_src= “” bg_video_webm_src= “” overlay_blend_mode= “none” overlay_color= “” animate_overlay= “none” link_overlay= “” vertical_align= “none” offset= ‘{“d”:”0px 0px”}’ column_parallax= “0” column_width= ‘{“d”:100,”l”:100,”t”:100,”m”:100}’ column_mobile_spacing= “0” col_id= “” column_class= “” box_shadow_custom= “0px 0px 0px 0px rgba(0,0,0,0)” overflow= “” hide_in= “0” animate= “1” animation_type= “none” animation_delay= “0” animation_duration= “300” layout= “1/1” z_index= “0” key= “rkxt2aKcX”][tatsu_accordion style= “style2” collapsed= “0” title_color= “” title_hover_color= “” content_bg_color= “” border_color= “#CACACA” outer_border_color= “” border_style= ‘{“d”:”solid”,”l”:”solid”,”t”:”solid”,”m”:”solid”}’ border= ‘{“d”:”0px 0px 0px 0px”}’ title_font= “h5” content_font= “body” margin= ‘{“d”:”0 0 60px 0″}’ hide_in= “” css_id= “” css_classes= “” animate= “1” animation_type= “none” animation_delay= “0” animation_duration= “300” padding= ‘{“d”:””}’ border_radius= “” box_shadow= “0px 0px 0px 0px rgba(0,0,0,0)” key= “fw1ye8q0qyb53v48”][tatsu_toggle title= “How much money can I save?” key= “fw1ye8q3lmnt2hn”]

Savings are always relative and driven by several factors – the utility, meter consumption, energy prices in Ontario, and much more. The larger your electricity bills, the larger the mistakes generally are going to be. The largest refund a customer has received is $276,000 for a single building! (need to verify whether we want this number, it’s much higher now…)

[/tatsu_toggle][tatsu_toggle title= “Do I have to have a minimum monthly spend?” key= “fw1ye8q4f0g8d2if”]

Yes, in order for us to audit your bills for mistakes, you should have a monthly hydro spend no less than $3,000/month, regardless of your utility.

[/tatsu_toggle][tatsu_toggle title= “How are you able to find these errors? ” key= “fw1ye8q51er3y0q”]

We are methodical in checking every detail on every bill for possible errors – a 20-point forensic audit of each bill. Sometimes errors are simple such as overlapping bill dates, and others are more complicated and/or technical and the result of meter, billing, and processing errors by the utility.

[/tatsu_toggle][tatsu_toggle title= “Can I speak with someone who has used your service before?” key= “fw1ye8q5o3fkzsj2”]

Yes, Poteck Power has hundreds of satisfied customers who are happy to provide glowing references. Like you, they are very busy and we are very protective of their time. If you are interested in hiring us to help you find mistakes on your bills and want to just want to speak with a past Poteck Power customer before getting started, we are happy to put you in touch.

[/tatsu_toggle][tatsu_toggle title= “What if I already check my bills every month or have hired a consultant to review them for me?” key= “fw1ye8q69maj6ieh”]

In the past three years have you received a large, one-time refund by checking your own bills or having your consultant do it for you? If not, then we can still help you get a refund! Many of our customers have in-house staff or third party consultants that advise them on cost control with operational and capital expenditures that often includes utilities. Nevertheless, in many cases we are successful in finding refunds that others miss!

[/tatsu_toggle][tatsu_toggle title= “What if my tenants pay their own hydro bills?” key= “vFSf7-rsr”]

If your tenants receive their bills directly from the hydro company (such as for townhouses, small apartments, innovation centres, or mixed use facilities) then we will not review their bills if they are under a $3,000/month spend. If you have a “submetering” provider like Enercare, Karma, or Wyse, then we will still review your bills for mistakes. We’ve had great success in some instances recovering large refunds for clients who use sub-metering service providers.

[/tatsu_toggle][tatsu_toggle title= “What are my chances of getting a refund?” key= “A2tAkCINy”]

We find mistakes in approximately 33% of all invoices which we review. The smallest refund we’ve ever found is $10,000

[/tatsu_toggle][tatsu_toggle title= “Will you trying to get me to buy power from you (hedging)?” key= “99SnKC2zg”]

No. We won’t sell you any other service, especially one you need to pay for before you see savings or value. We can apply our considerable expertise to make recommendations on the good, the bad, and the ugly in the energy sector in Ontario. But we don’t, and aren’t interested in selling ancillary services like peak predictions, energy service contracts, energy efficiency, solar, etc..

[/tatsu_toggle][tatsu_toggle title= “Can you get me refunds or cash back anywhere else?” key= “Xy25vpPjj”]

Yes. Depending on your business there are additional opportunities to explore no-cost, no-risk avenues to secure additional refunds.

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